Looking out there on the internet you see lots of different thought about Mental Health First Aid, positive and negative. Here’s a few things I think you need to know, based on 13 years as an instructor, and MHFAider. I’ve seen it done well, and I’ve seen it done poorly. It’s often how it’s implemented by individuals and organisations which dictates how helpful it will be.
What you need to know:
As an individual
As an employer
As someone needing help
As someone thinking about becoming an MHFAider
As an individual
It can help you.
Whether you are the person seeking help or the MHFAider, Mental Health First Aid can help us improve our mental health in many ways. It helps us understand this vague term “Mental Health”, how we can look after it, recognise when we ourself or others are not doing well, and learn some ways in which we can help.
It isn’t counselling
Two days can’t teach anyone to provide in depth counselling support. But sometimes a simple conversation and being heard, seen and not judged is enormously helpful. Especially if you’ve had a lifetime of people telling you to get over yourself, it’s not that bad etc. Or maybe we feel like we don’t want to “burden” our closest loved ones – so someone neutral to talk to have be a release.
It is confidential – to a point
Sometimes people worry that a MHFAider will gossip about what they have been told, or run to tell HR or management. That shouldn’t happen. Of course we can’t account for people who don’t live up to the expectations of the role, but the core principle of MHFA is that conversations should be confidential unless there is a risk to safety of the person, our self or others. There may also be specific safeguarding or safety procedures that would require reporting of particular issues if you work in certain sectors – so make sure to look at any appropriate policies if you are concerned. Even if you don’t want to talk details with the MHFAider, they can point you towards other help.
It is for anyone
Even if you don’t feel able to support others in a formal context, Mental Health First Aid teaches you knowledge and skills for your whole life. Looking after yourself and informing every conversation and relationship you have. If you are living with poor mental health or mental illness, you may find the basic approach could give you some useful ways of thinking about your experience and the importance of self care, and seeking help when you need it. If you are thinking about this for supporting your colleagues – there is no industry or profession which doesn’t have its own challenges. And the more different types / demographics / roles your MHFAiders have, the more likely there will be someone everyone can relate to and feel comfortable talking with
It can help share the load.
We all know that our health services are overstretched, and people can find themselves waiting a long time for help. Mental Health First Aid can help this in time, by ensuring people who have access to other supports, for example through a workplace Employee Assistance Programme – know about it and are able to access it. It also will mean more people understand themselves and the people around them, and hopefully catch issues at an early stage when they may still respond to self care and peer support, meaning less suffering, but also less demand on the health system, freeing up care for those with needs which do not respond to other approaches.
As an employer
It is a good start – whatever your business / organisation
Employees are human beings too. As much as we might like to leave our home problems at the door it doesn’t work like that. We have a duty of care, under the law, to look after the health, safety and wellbeing of staff. Having someone to talk to, informally, who won’t judge, and can help us think about and access more support if we need it is a helpful resource. Different industries and professions present different challenges which can impact our mental health – showing that you understand that and want to help your people to manage the stresses of life will help them feel valued and be able to thrive and perform to the best of their ability.
It won’t solve all your problems – especially if you treat it as a tick box exercise.
It’s a good start, but it won’t mean none of your staff ever face challenges, or need more help. If you train some MHFAiders but then don’t facilitate them to be able to help people, or if your other policies are not supportive of people. If your culture makes it unsafe to talk about mental health, rewards bad behaviours, or people see other staff being discriminated against or managed out when they go through difficult times, then they won’t speak to anyone.
MHFAiders need support, so do your staff.
If you are expecting MHFAiders to support staff, they will have some challenging conversations, maybe even support people in crisis. Even though our role is not to be a counsellor, initial conversations and guiding people on to more professional assistance can still be stressful. They may need some support to make sure their supporting role doesn’t have a negative impact on their own mental health. Setting up a network of your MHFAiders and other wellbeing champions to meet regularly and support each other is a good start, but ideally access to other support is a good idea too. Having an Employee Assistance Programme or similar to give access to counselling and other services will help them, but also be somewhere they can signpost all staff to when they are in need. If you are not in a position to fund such services, giving time and information about other local services or looking into industry linked charity support may be an option for you instead.
Mental Health and work are interlinked
Work is good for mental health. Sometimes. To a pointโฆ A well paid job which is interesting and challenges us, with a reasonable workload and social connections can bring many benefits to us. However, if we are overworked, underpaid, underappreciated, bullied, taken advantage of, or working unhealthy shifts with insufficient breaks – it’s not going to be good for us. Similarly if our work adds to our stress levels with uncertainty, discrimination, lack of training or support, poor environment or faulty equipment – it’s inevitably going to do us harm. Supporting staff wellbeing is good for business, happy, healthy staff work better. They have better relationships with each other, communicate well and are focused, energised and interested. The human reasons should be enough – but if you need a business case, it’s certainly there.
It works best as part of a systemic approach to wellbeing
For best results:
- Train everyone in basic Mental Health Awareness
- Have a good number of MHFAiders which reflect every department, function, level of your business, with a diverse array of people to reflect the demographics of your workforce
- Set up support for your MHFAiders
- Have good HR policies which are consistent: Mental Health First Aid, Mental Health, Stress, Sickness Absence, Carers Leave, Parental Leave, Compassionate Leave, Menopause Support.
- Have self-directed groups where people can raise issues relevant to them, support each other and work with management for change.
- Provide support to all staff eg. Employee Assistance Programme, Occupational Health, Private Medical Insurance, Benefits etc.
- Have a good and varied Health and Wellbeing programme to support positive wellbeing.
- Encourage social events and community within your teams.
- Have Mental Health Champions at senior levels, to make sure Mental Health is considered in decision making, and impacts are mitigated.
- Actually deal with the problems that staff raise which are causing them stress.
- Design your roles with wellbeing in mind. Variety, stretch, training, realistic expectations and sufficient breaks – and either opportunities for advancement or support to find different roles when necessary.
As someone needing help
It’s good to talk
Sometimes we go over and over things in our head so many times we stop seeing things clearly. We only see things from one perspective and someone else may help us to think differently. If we’re unwell, our thinking becomes distorted and another person might be able to point that out to us. We might want to talk to our partner, family or friends – but not want to be “a burden” to them. We shouldn’t think that way but we sometimes do. Someone who isn’t personally connected to you is sometimes easier to talk to.
Your MHFAider should be able to help you find more support if needed
If your issues are really causing problems in your life, your work, your relationships – and have been for a while, then you may need more support than an MHFAider is qualified to give. But they can help you to look into the options that are available to you, and support you in preparing to seek help when you are ready for it.
It can’t solve all your problems
Sadly. We’re not there to fix things necessarily. Sometimes there might be some things we can sort out, depending on our other knowledge and roles – but more often it’s trying to find someone else who can help more directly. Or help you to overcome things yourself. And of course some problems or issues can’t be fixed. But it’s better to go through them with support, rather than feeling alone.
It’s not just about going to the doctor’s
Yes, if you need to, you should go and talk to the doctor about any physical or mental health symptoms which are worrying you. And they can refer on to other help too. However there are a great many other things you can do yourself, other avenues and types of support which can have a great impact on your mental health. And your MHFAider can perhaps help you explore these options too. Work on different coping mechanisms, and manage your stress, find wellbeing activities and support in your community which can transform your life.
It shouldn’t just be a tick box
Every organisation is different – and we can’t deny that some out there do treat it a little bit like a tick box. But these days a lot of employers are seeing the importance of supporting staff mental health, recognising their legal obligation to support wellbeing, and also understanding the genuine benefits to their business of looking after their people. It’s not just about you – it’s good for them too. If you have MHFAiders, Mental Health Awareness training, or Health and Wellbeing activities in your workplace, it’s an indicator that at least one person up there in management cares and is trying to create change. The more you engage with what is being offered, the more they will be able to do.
As someone thinking about becoming a Mental Health First Aider
It can help you too – individually, at home and at work
Everything you learn on the course applies to you too, and you can also apply to family, friends – anyone in your life. Understanding stress, knowing the signs of different mental health conditions, developing our empathy and understanding what can help. Mental Health First Aid gives skills for life that can be used in any setting.
You need to look after yourself
Your number one priority has to be your own wellbeing. Generally – you should be looking after yourself physically and practicing good self care to make sure you are getting out of life what you deserve. But sometimes you might need to seek extra support, or do a bit more to relax and look after yourself because you’ve had a difficult conversation as a MHFAider – maybe supported someone through crisis. Don’t underestimate the impact it could have. Sometimes self care looks like saying “No.” – If you aren’t in the right place physically or mentally, or if the issue at hand is something you don’t feel comfortable with – sometimes the best thing we can do is refer someone on to another MHFAider, or a service which is appropriate to their needs.
You aren’t expected to be a counsellor
We provide a listening ear, emotional support – but we shouldn’t be digging into someone’s trauma, which we may not be equipped to deal with personally, or know how to help them to deal with it. Boundaries are important all round to protect ourselves and the people we support. If something feels too much then we need to make it clear we are not qualified to help in that in depth way, and encourage the person towards professional help which will give people the skills to overcome their challenges.
It’s not right for everyone, and that’s ok.
We all have varied strength and weaknesses. Some of us are great listeners, some like the sound of our own voice too much. Some of us are empathetic, some more judgemental and critical. Some of us have the patience of a saint, some of us get annoyed if the person in front of us walks too slowly. Some of us will take a secret to the grave, others will have broadcast it all over facebook by 10am. Self awareness is a valuable thing. If you don’t feel like you have the right personality or attributes to support people, or if your own mental health and experiences might mean it would be too upsetting for you to be helping others right now – or even if you’re just really busy and don’t think you have the time, it is better to acknowledge that it’s not for you, than to take on the role and not be able to fulfil it.
It is very rewarding
If you do decide to become a MHFAider, it can be very, very rewarding. People really value having someone to talk to, and we can make a real difference to people. Even save lives. We learn more about people, make great connections, and become more understanding and empathetic towards the world at large. You realise that so many of us are struggling in silence, going through all sorts of difficulties – and that can make us much more compassionate towards people we may have otherwise viewed with judgement.





